Privacy & Security Policy

Last updated: July 28, 2026

This Privacy Policy describes how SVH Gloves Inc. (“Schwartz & von Halen,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information when you visit our Website, place an order, create an account, contact us, subscribe to marketing communications, participate in our loyalty or referral programs, submit a review, make a wholesale inquiry, or otherwise interact with us.

This Privacy Policy applies to the United States version of the Schwartz & von Halen online store and related services available through www.schwartz-vonhalen.com.

By using our Website, you acknowledge that you have read this Privacy Policy.


1. Company Information

The company responsible for the personal information described in this Privacy Policy is:

SVH Gloves Inc.
19747 US-59 N, Suite 210
Humble, Texas 77338
United States

SVH Gloves Inc. is incorporated in the State of Delaware.

Email: info@schwartz-vonhalen.com

Privacy requests should be submitted by email using the subject line “Privacy Request.”


2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

  • our Website and online store;
  • customer accounts;
  • orders, payments, shipping, returns, exchanges, and refunds;
  • customer-service email and live chat;
  • product reviews, photographs, videos, and feedback;
  • email-marketing communications;
  • loyalty and referral programs;
  • advertising, analytics, and audience services;
  • wholesale inquiries;
  • fraud prevention and identity verification; and
  • other interactions with Schwartz & von Halen.

This Privacy Policy does not apply to websites, applications, or services operated independently by third parties.


3. Notice at Collection

We may collect the following categories of personal information:

  • identifiers and contact information;
  • customer-account information;
  • commercial and transaction information;
  • payment and financial information;
  • customer-service and returns information;
  • reviews, photographs, videos, and other submitted content;
  • internet, browser, device, and network activity;
  • approximate location information;
  • marketing and advertising information;
  • loyalty and referral-program information;
  • fraud-prevention and security information;
  • inferences about product preferences and shopping interests;
  • wholesale and business-contact information; and
  • limited sensitive personal information where necessary to provide services or protect transactions.

We collect and use this information to operate our Website, process transactions, deliver products, provide customer service, manage returns, communicate with customers, prevent fraud, personalize the shopping experience, administer loyalty and referral programs, measure marketing performance, provide targeted advertising where permitted, and comply with legal obligations.

We retain each category of personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to satisfy legal, tax, accounting, fraud-prevention, warranty, security, and dispute-resolution requirements.

Some disclosures to advertising, analytics, audience, and marketing providers may be considered a “sale,” “sharing,” or processing for targeted advertising under certain United States state privacy laws, even though we do not sell personal information in exchange for money.

You may exercise applicable opt-out rights through the Your Privacy Choices page.


4. Personal Information We Collect

Depending on how you interact with us, we may collect the categories of information described below.

Contact information

  • name;
  • email address;
  • telephone number;
  • billing address;
  • shipping address; and
  • other contact details you provide.

Customer-account information

  • account identifier;
  • login credentials;
  • saved addresses;
  • order history;
  • returns and exchanges;
  • loyalty status and points;
  • communication preferences; and
  • other information associated with your account.

Order and transaction information

  • products ordered;
  • selected sizes and colors;
  • order number;
  • order date;
  • order value;
  • discounts and promotional codes;
  • billing and shipping information;
  • payment method and payment status;
  • shipping and tracking information;
  • returns, exchanges, refunds, and warranty claims; and
  • complimentary items or free gifts included with an order.

Payment information

Payments may be processed through Shopify and payment providers made available during checkout, including:

  • Visa;
  • Mastercard;
  • American Express;
  • PayPal;
  • Klarna;
  • Shop Pay;
  • Apple Pay; and
  • Google Pay.

Complete payment-card information is generally collected and processed directly by the relevant payment provider. We do not normally receive or retain your complete payment-card number or card security code.

We may receive limited payment information, such as the payment method, transaction identifier, authorization result, card type, partial card number, billing address, and payment status.

Website and device information

  • IP address;
  • browser type and version;
  • device type;
  • operating system;
  • device and advertising identifiers;
  • cookie and pixel identifiers;
  • approximate location derived from the IP address;
  • pages and products viewed;
  • links and advertisements clicked;
  • shopping-cart and checkout activity;
  • referring website or advertising campaign;
  • session activity;
  • date and time of visits;
  • email interactions; and
  • other information about how you use the Website.

Marketing and preference information

  • email-marketing subscription status;
  • products viewed or purchased;
  • cart and checkout activity;
  • email openings and clicks;
  • customer location;
  • product recommendations;
  • audience membership;
  • advertising interactions; and
  • communication preferences.


5. Sources of Personal Information

We may collect personal information:

  • directly from you;
  • automatically through your browser, device, cookies, pixels, and similar technologies;
  • from Shopify;
  • from payment providers;
  • from customer-service and returns providers;
  • from warehouses, fulfillment providers, and carriers;
  • from analytics and advertising platforms;
  • from loyalty, referral, and review providers;
  • from fraud-prevention and security providers;
  • from social-media and advertising platforms;
  • from affiliates and marketing partners;
  • from publicly available sources where permitted by law; and
  • from other persons acting with your authorization.


6. How We Use Personal Information

We may use personal information to:

  • operate, maintain, secure, and improve the Website;
  • create and manage customer accounts;
  • process payments;
  • accept, fulfill, ship, and deliver orders;
  • send order confirmations and delivery updates;
  • manage preorders and split shipments;
  • process returns, exchanges, refunds, and warranty claims;
  • respond to customer-service questions;
  • provide sizing and product assistance;
  • display customer reviews;
  • administer loyalty and referral programs;
  • provide newsletter and promotional benefits;
  • send marketing communications where permitted;
  • send abandoned-cart, abandoned-checkout, browse-abandonment, back-in-stock, and product-recommendation emails;
  • personalize products, content, advertisements, and communications;
  • measure Website and advertising performance;
  • create and measure advertising audiences;
  • detect, investigate, and prevent fraud, misuse, and security incidents;
  • verify high-risk transactions;
  • enforce our Terms, policies, and legal rights;
  • comply with tax, accounting, legal, and regulatory requirements;
  • establish, exercise, or defend legal claims;
  • process wholesale inquiries;
  • conduct internal reporting and business analysis; and
  • complete a merger, financing, restructuring, acquisition, or sale of all or part of our business.


7. Shopify

Our online store is hosted and operated using Shopify.

Shopify may process personal information when you visit the Website, browse products, create an account, place an order, use checkout, make a payment, request customer service, or otherwise interact with our store.

Shopify may process information to provide:

  • Website hosting;
  • storefront functionality;
  • checkout services;
  • payment processing;
  • customer accounts;
  • fraud analysis;
  • analytics;
  • personalization;
  • security;
  • marketing features; and
  • other e-commerce services.

Shopify may process information in countries other than the country where you live.

For more information about Shopify’s processing practices and privacy rights, visit Shopify’s Consumer Privacy Policy and privacy portal at privacy.shopify.com.


8. Shopify Network Intelligence and Enhanced Services

We have enabled Shopify Network Intelligence.

When Shopify Network Intelligence is enabled, Shopify may use information from customer interactions with our store, Shopify, and other participating Shopify merchants to provide enhanced services.

These services may include:

  • advanced analytics and insights;
  • fraud and security services;
  • personalization;
  • advertising measurement;
  • audience services;
  • services based on customer interactions with different merchants; and
  • other Shopify features that require Network Intelligence.

Information may be shared with Shopify and other service providers located in the United States or other countries.

Depending on where you live, certain uses of this information may be considered “sharing” or processing for targeted advertising.

You may opt out through the Your Privacy Choices page. You may also visit Shopify’s privacy portal to exercise rights relating directly to Shopify’s processing.


9. Shopify Audiences

We use Shopify Audiences to help create, deliver, and measure advertising audiences.

Shopify Audiences may use customer and transaction information to create pseudonymized or hashed audiences that can be matched with information held by participating advertising platforms.

This may involve information such as:

  • email address;
  • telephone number;
  • customer identifiers;
  • order and transaction information;
  • product interest;
  • Website activity; and
  • advertising engagement.

Customers who opt out of applicable sale, sharing, or targeted-advertising activities will not have their information used for Shopify Audiences to the extent required and supported by applicable law and Shopify’s systems.


10. Customer Accounts

When you create or use a customer account, we may collect and process:

  • your name;
  • email address;
  • telephone number;
  • saved billing and shipping addresses;
  • login information;
  • order and return history;
  • loyalty and referral information;
  • communication preferences; and
  • other information associated with the account.

We use this information to authenticate you, manage the account, simplify future orders, display order information, administer rewards, and protect the account against unauthorized use.

You are responsible for protecting your account credentials and notifying us promptly if you suspect unauthorized access.


11. Customer Service and Gorgias

We use Gorgias to manage customer-service emails, live-chat conversations, and related customer-support activities.

When you contact us, we may collect:

  • your name;
  • email address;
  • telephone number;
  • order number;
  • account information;
  • the content of your message;
  • complete email and chat histories;
  • customer-service notes;
  • product information;
  • photographs, videos, and documents;
  • technical information relating to the chat session; and
  • other information you choose to provide.

Customers may upload images, videos, and other files through supported Gorgias communication channels.

We use this information to answer questions, assist with sizing, resolve complaints, process orders, manage warranty claims, prevent fraud, and improve customer service.

Customer-service telephone calls are not routinely recorded.


12. Returns, Exchanges, and ReturnGO

We use ReturnGO to manage returns, exchanges, and related customer communications.

ReturnGO may process:

  • your name and contact information;
  • order number;
  • products ordered;
  • products being returned or exchanged;
  • the reason for the return;
  • return eligibility information;
  • return tracking details;
  • refund and exchange information;
  • photographs or videos showing a damaged or defective product; and
  • communications relating to the return.

We use this information to assess return eligibility, generate return labels, process exchanges, issue refunds, investigate damaged products, detect return fraud, and improve our products and services.


13. Warehousing, Fulfillment, and Delivery

We use NRI Distribution for warehousing and order fulfillment.

We disclose only information reasonably necessary to process, pack, ship, deliver, track, return, or exchange merchandise.

This information may include:

  • customer name;
  • delivery address;
  • email address;
  • telephone number;
  • order number;
  • ordered products;
  • shipping method;
  • package and tracking information; and
  • return information.

We primarily use DHL for shipping and delivery. Depending on the destination, service level, availability, or operational requirements, we may also use USPS, UPS, FedEx, local delivery partners, or other carriers.

Carriers may process personal information under their own privacy policies and legal obligations.


14. Payment Providers

We disclose transaction information to payment processors, card networks, banks, digital-wallet providers, financing providers, and fraud-prevention providers to process and secure payments.

These recipients may include:

  • Shopify Payments;
  • Visa;
  • Mastercard;
  • American Express;
  • PayPal;
  • Klarna;
  • Shop Pay;
  • Apple Pay;
  • Google Pay;
  • banks and card issuers; and
  • payment-security and fraud-prevention providers.

Klarna communications relate to payments, financing, orders, and related account or transaction matters. We do not use Klarna as our primary email-marketing provider.

Your use of a third-party payment service is also governed by that provider’s privacy policy and terms.


15. Fraud Prevention and Transaction Verification

We use Shopify’s fraud-analysis services and information from payment and security providers to identify potentially fraudulent, unauthorized, or high-risk transactions.

Fraud assessments may consider:

  • payment information;
  • IP address;
  • device and browser information;
  • billing and shipping addresses;
  • order value;
  • transaction history;
  • account activity;
  • unusual ordering patterns; and
  • other fraud-risk indicators.

Our team normally reviews relevant fraud alerts before making a final decision to cancel or refuse an order.

For a high-risk transaction, we may request reasonable additional verification, such as:

  • proof of address;
  • confirmation by email; or
  • other information reasonably necessary to verify the transaction.

An order may be placed on hold, canceled, or refused where we reasonably believe that it is fraudulent, unauthorized, or presents a security or payment risk.


16. Sizing Information and Hand Photographs

Customers may voluntarily provide hand measurements, glove measurements, sizing information, or photographs of their hands when requesting sizing or customer-service assistance.

We use this information only to:

  • provide sizing recommendations;
  • answer product questions;
  • investigate product-fit issues;
  • process returns or exchanges; and
  • provide customer support.

We do not use hand photographs or measurements to create biometric identifiers, authenticate identity, or perform facial, fingerprint, palm-print, or other biometric recognition.


17. Product Reviews and Yotpo

We use Yotpo to collect, manage, verify, and display product reviews.

When you submit a review, Yotpo and Schwartz & von Halen may process:

  • your name or chosen display name;
  • email address;
  • order and product information;
  • rating;
  • review text;
  • photographs;
  • videos;
  • review-verification status;
  • IP address and device information; and
  • other information you voluntarily submit.

Reviews, photographs, and videos may be publicly displayed on relevant product pages.

We do not currently reuse customer review photographs or videos for email marketing, paid advertising, organic social-media advertising, or printed promotional materials unless we obtain additional permission.

Please do not include confidential, sensitive, or unnecessary personal information in a public review.


18. Loyalty and Referral Programs

We use Yotpo Loyalty & Referrals to administer our loyalty and referral programs.

Depending on the program features available, we may process:

  • name;
  • email address;
  • customer-account identifier;
  • order and purchase history;
  • points earned and redeemed;
  • reward and coupon history;
  • referral links and codes;
  • successful referral activity;
  • program membership status;
  • marketing preferences; and
  • other activity associated with the program.

The current points, discounts, rewards, referral benefits, eligibility requirements, and expiration conditions are displayed in the loyalty or referral program when you enroll or participate.

You may leave the loyalty or referral program by contacting us at info@schwartz-vonhalen.com. Leaving a program may result in the loss of unused points, unclaimed rewards, or future program benefits, subject to the applicable program terms and law.


19. Notice of Financial Incentive

We may offer loyalty points, referral rewards, discount codes, free items, newsletter sign-up discounts, or other benefits in connection with the collection and use of personal information.

The personal information involved may include:

  • name;
  • email address;
  • customer-account information;
  • purchase history;
  • product preferences;
  • loyalty and referral activity;
  • email engagement; and
  • other information reasonably necessary to administer the applicable offer.

The material terms of each offer, including the type and amount of the benefit, eligibility requirements, and applicable restrictions, are provided when the offer is presented.

You opt into an offer by taking the affirmative action described with the offer, such as:

  • subscribing to the newsletter;
  • joining the loyalty program;
  • participating in the referral program;
  • creating an eligible account; or
  • redeeming or using the relevant offer.

You may withdraw from the offer or program at any time by unsubscribing from marketing communications, using available program controls, or emailing info@schwartz-vonhalen.com.

The value of the personal information collected in connection with these programs is reasonably related to the value of the benefits provided. We make a good-faith estimate of this value by considering factors such as:

  • the revenue associated with participating customers;
  • the costs of operating and administering the program;
  • the costs of providing discounts, rewards, and free items;
  • the value of customer engagement and marketing opportunities;
  • the number of participating customers; and
  • the amount and nature of personal information collected.

Because participation, purchases, points, referrals, rewards, and discounts vary by customer, the value of personal information and the value of the financial incentive may also vary.

We do not unlawfully discriminate against customers who decline to participate in a loyalty, referral, or marketing program.


20. Email Marketing

We use Shopify Email and Klaviyo to send and manage marketing emails.

Marketing communications may include:

  • newsletters;
  • product announcements;
  • promotions and discount offers;
  • abandoned-cart reminders;
  • abandoned-checkout reminders;
  • browse-abandonment messages;
  • back-in-stock notifications;
  • product recommendations;
  • loyalty and referral communications; and
  • other brand and product updates.

We may personalize emails based on:

  • products viewed;
  • products purchased;
  • cart and checkout activity;
  • customer location;
  • loyalty or referral status;
  • previous email engagement; and
  • other shopping preferences.

Klaviyo and Shopify Email may process contact information, order history, Website activity, marketing preferences, message interactions, and customer segments.

We currently send marketing communications by email and do not routinely send marketing text messages.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link in the email.

Even after unsubscribing from marketing, you may continue to receive non-promotional messages relating to orders, payments, accounts, returns, warranties, security, loyalty-account administration, or customer-service requests.


21. Cookies and Similar Technologies

We and our service providers use cookies, pixels, tags, scripts, local storage, device identifiers, software development kits, and similar technologies.

These technologies may be used for:

  • Website operation;
  • account login;
  • shopping-cart storage;
  • checkout and payment;
  • fraud prevention;
  • security;
  • language, country, and currency preferences;
  • analytics and performance measurement;
  • personalization;
  • marketing attribution;
  • audience creation;
  • targeted advertising; and
  • remembering privacy choices.

Essential technologies

Essential technologies are necessary for the Website to operate and provide requested services, including the shopping cart, checkout, payments, customer accounts, security, and fraud prevention.

Preference technologies

Preference technologies remember choices such as your selected language, currency, region, and other Website settings.

Analytics technologies

Analytics technologies help us understand Website traffic, product interest, navigation, performance, and customer interactions.

Advertising technologies

Advertising technologies help us measure campaigns, create audiences, personalize advertisements, and understand whether advertisements result in Website visits or purchases.


22. Pandectes Consent Management

We use Pandectes GDPR Compliance to manage cookie notices, consent choices, and certain privacy preferences.

The Pandectes banner is configured to appear in the EU, EEA, the United Kingdom, and selected United States states covered by applicable privacy-law settings.

Pandectes may process:

  • your consent or opt-out choices;
  • date and time of the choice;
  • browser and device information;
  • approximate location or region;
  • cookie identifiers;
  • the version of the consent notice displayed; and
  • other information needed to store and apply your privacy preferences.

Where applicable, analytics and advertising technologies are controlled using Shopify’s privacy settings, Pandectes, or integrations with Shopify’s Customer Privacy API.

Our Website does not currently provide a separate permanent footer link for reopening the Pandectes cookie banner in every region.


23. Analytics and Website-Experience Tools

We use analytics and Website-experience tools to understand how visitors use our Website and to improve its performance.

These tools may include:

  • Google Analytics 4;
  • Hotjar;
  • Microsoft Clarity;
  • Shopify analytics; and
  • other analytics or performance services.

Depending on the service and your privacy choices, these providers may process:

  • IP address;
  • device and browser information;
  • cookie identifiers;
  • approximate location;
  • pages and products viewed;
  • clicks, scrolling, and navigation;
  • cart and checkout activity;
  • session interactions;
  • referring sources;
  • purchase and conversion information; and
  • technical performance information.

We use this information to analyze Website performance, identify technical issues, understand shopping behavior, and improve the customer experience.


24. Advertising and Targeted Advertising

We may use the following advertising and marketing technologies:

  • Google Ads;
  • Google Ads Enhanced Conversions;
  • Google Customer Match;
  • Meta Pixel;
  • Meta Conversions API;
  • Meta Advanced Matching;
  • Microsoft Advertising or Bing Ads;
  • TikTok Pixel;
  • Pinterest Tag;
  • Snapchat Pixel;
  • Shopify Audiences;
  • affiliate tracking platforms; and
  • other advertising and measurement providers.

These services may help us:

  • measure advertising performance;
  • attribute purchases to advertisements;
  • create customer audiences;
  • reach existing or potential customers;
  • show advertisements based on shopping activity;
  • exclude existing customers from certain campaigns;
  • personalize advertisements;
  • measure cross-device or cross-platform activity; and
  • improve marketing campaigns.

Advertising providers may combine information received from us with information they collect from other websites, applications, advertisers, merchants, or services.


25. Customer-List Uploads and Audience Matching

We may upload or disclose customer contact information to advertising and audience platforms to create, match, exclude, or measure advertising audiences.

These platforms may include:

  • Google;
  • Meta;
  • Microsoft;
  • TikTok;
  • Pinterest;
  • Snapchat;
  • Shopify Audiences;
  • affiliate and advertising partners; and
  • other supported advertising platforms.

Information may include:

  • email address;
  • telephone number;
  • name;
  • country or region;
  • customer identifier;
  • purchase information; and
  • other permitted audience-matching information.

Where supported, this information may be hashed or otherwise transformed before being transmitted.

We do not use personal information collected by Schwartz & von Halen to advertise unrelated brands owned or operated separately from this business.


26. Sale, Sharing, and Targeted Advertising

We do not sell personal information to third parties in exchange for money.

However, certain disclosures to advertising, analytics, audience, and marketing providers may be considered:

  • a “sale” under laws that define sale to include exchanges for valuable consideration;
  • “sharing” under California law;
  • processing for targeted advertising under other state privacy laws; or
  • cross-context behavioral advertising.

The categories of personal information involved may include:

  • identifiers;
  • contact information;
  • commercial and transaction information;
  • internet and network activity;
  • device and cookie identifiers;
  • approximate location;
  • advertising information;
  • product interests; and
  • inferences about shopping preferences.

The recipients may include advertising networks, analytics providers, social-media platforms, Shopify, Shopify Audiences, affiliate partners, and other marketing providers.

We do not knowingly sell or share personal information belonging to consumers under 16 years of age.


27. Your Privacy Choices

Where applicable, you may opt out of the sale or sharing of personal information and the processing of personal information for targeted advertising by using the:

Your Privacy Choices

The opt-out may initially apply to the browser and device you are using.

You may also have the option to apply the request to information associated with your customer account by providing the requested account details through the opt-out page.

You do not need to create an account to submit a browser-based opt-out request.

Opting out does not prevent us from using personal information for essential operations, order processing, security, fraud prevention, legal compliance, or non-targeted advertising where permitted by law.


28. Global Privacy Control

Where required by applicable law and technically supported, we recognize qualifying browser-based universal opt-out signals, including Global Privacy Control.

A recognized signal may be treated as a request to opt out of sale, sharing, or targeted advertising for the browser and device sending the signal.

Because browser-based signals are generally associated with a particular browser or device, you may need to enable the signal separately on each browser or device you use.


29. Do Not Track

Some browsers provide a general “Do Not Track” setting.

Because there is no uniform industry standard for interpreting general Do Not Track signals, our Website may not respond to them.

This does not affect our treatment of legally recognized universal opt-out mechanisms such as Global Privacy Control.


30. How We Disclose Personal Information

We may disclose personal information to:

  • Shopify;
  • payment providers;
  • Gorgias;
  • ReturnGO;
  • Yotpo;
  • Klaviyo;
  • NRI Distribution;
  • DHL and other carriers;
  • analytics providers;
  • advertising and social-media platforms;
  • audience and customer-matching providers;
  • fraud-prevention and security providers;
  • cloud hosting and technology providers;
  • accountants, attorneys, auditors, insurers, and consultants;
  • government authorities and courts;
  • business buyers, investors, lenders, or transaction advisers; and
  • other persons where you direct or authorize the disclosure.

We may disclose information where reasonably necessary to:

  • provide requested services;
  • complete transactions;
  • comply with law or legal process;
  • respond to government requests;
  • prevent fraud or security incidents;
  • protect customers or other persons;
  • enforce our agreements;
  • investigate claims or disputes; or
  • complete a corporate transaction.


31. Wholesale Inquiries

Potential wholesale customers may contact us by email to request information about commercial or wholesale opportunities.

We may collect:

  • contact name;
  • company name;
  • business email address;
  • telephone number;
  • billing address;
  • shipping address;
  • resale certificate;
  • tax identification number;
  • company website;
  • estimated order volume;
  • product interests; and
  • other information relevant to the proposed business relationship.

We use this information to evaluate the inquiry, verify the business, communicate about pricing and availability, establish an account, comply with tax requirements, prevent fraud, and manage a wholesale relationship.


32. Sensitive Personal Information

We may process limited sensitive personal information where reasonably necessary to provide requested services, protect transactions, or maintain security.

This may include:

  • customer-account login credentials;
  • payment-related information;
  • information used to verify a high-risk transaction; and
  • other information classified as sensitive under applicable law.

Complete payment-card information is generally processed directly by payment providers.

We do not intentionally collect health, racial, ethnic, religious, immigration, genetic, or biometric-identification information.

We do not use sensitive personal information to infer characteristics about customers.

We do not sell or share sensitive personal information for targeted advertising.

Because we use sensitive personal information only for permitted and reasonably necessary purposes, a separate right to limit its use may not apply to our current practices. Applicable rights remain available where required by law.


33. Approximate Location

We may use an IP address or related technical information to estimate your general country, state, or region.

This information may be used to:

  • select the appropriate market;
  • display the correct currency and language;
  • calculate taxes;
  • show available shipping options;
  • apply regional privacy settings;
  • prevent fraud; and
  • measure Website and advertising performance.

We do not intentionally collect precise GPS location through the Website.


34. Children’s Privacy

Our Website and services are not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13.

If you believe that a child under 13 has provided personal information to us, contact us at info@schwartz-vonhalen.com so that we can investigate and, where appropriate, delete the information.

We do not knowingly sell or share the personal information of consumers under 16 years of age.


35. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • the duration of our relationship with you;
  • whether you maintain a customer account;
  • the time necessary to process orders, returns, exchanges, refunds, or warranties;
  • customer-service requirements;
  • loyalty and referral-program administration;
  • marketing preferences and consent records;
  • fraud-prevention and security needs;
  • tax, accounting, and legal obligations;
  • applicable limitation periods;
  • pending disputes or claims;
  • the need to enforce our agreements; and
  • technical backup and deletion cycles.

When personal information is no longer reasonably necessary, we may delete, anonymize, aggregate, or securely isolate it, subject to legal and technical requirements.


36. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, destruction, or disclosure.

These measures may include:

  • encryption in transit;
  • access controls;
  • account authentication;
  • security monitoring;
  • fraud detection;
  • employee access restrictions;
  • service-provider agreements; and
  • incident-response procedures.

Payments are processed through third-party payment providers that maintain their own security programs.

No internet transmission, electronic-storage system, or security measure can be guaranteed to be completely secure.

You are responsible for protecting your account credentials and notifying us if you suspect unauthorized account activity.


37. International Processing

We and our service providers may process personal information in countries or states other than the place where you live.

These locations may have privacy and data-protection laws that differ from those in your jurisdiction.

Where required, we and our providers use contractual, organizational, or technical safeguards for international transfers.


38. Your United States Privacy Rights

We make the following privacy rights available to United States customers, subject to identity verification, legal exceptions, and technical limitations:

  • the right to confirm whether we process your personal information;
  • the right to request access to personal information;
  • the right to receive a copy of certain personal information;
  • the right to request correction of inaccurate personal information;
  • the right to request deletion of personal information;
  • the right to request portability of certain personal information;
  • the right to opt out of sale of personal information;
  • the right to opt out of sharing of personal information;
  • the right to opt out of processing for targeted advertising;
  • the right to opt out of certain profiling or automated processing;
  • the right to limit certain uses or disclosures of sensitive personal information, where applicable;
  • the right to withdraw consent where processing is based on consent;
  • the right to appeal certain privacy-request decisions; and
  • the right to exercise privacy rights without unlawful discrimination.

These rights are subject to exceptions. For example, we may retain information where necessary to:

  • complete a transaction;
  • provide requested services;
  • process a return, warranty, or dispute;
  • prevent fraud;
  • protect security;
  • comply with law;
  • maintain tax or accounting records; or
  • establish, exercise, or defend legal claims.


39. California Privacy Disclosures

For purposes of California privacy law, we may have collected the following categories of personal information during the preceding 12 months:

  • identifiers;
  • customer-record information;
  • commercial information;
  • internet or electronic-network activity;
  • approximate geolocation information;
  • audio, visual, or similar information submitted by customers;
  • professional or employment-related information from wholesale contacts;
  • inferences about preferences or interests; and
  • limited sensitive personal information.

We may have disclosed these categories for business purposes to the service-provider and recipient categories described in this Privacy Policy.

We may have sold or shared, as those terms are broadly defined under California law, the following categories:

  • identifiers;
  • commercial information;
  • internet or network activity;
  • approximate geolocation;
  • advertising identifiers; and
  • inferences about shopping interests.

These categories may have been disclosed to advertising networks, analytics providers, social-media platforms, audience providers, Shopify, Shopify Audiences, and affiliate partners.

We do not sell personal information for money.

We do not knowingly sell or share the personal information of consumers under 16.


40. How to Submit a Privacy Request

To request access, correction, deletion, portability, or another applicable privacy right, email:

info@schwartz-vonhalen.com

Please use the subject line:

Privacy Request

Describe the right you wish to exercise and provide enough information for us to identify the relevant account or interaction.

For sale, sharing, or targeted-advertising opt-outs, use the Your Privacy Choices page.

The Your Privacy Choices page is an opt-out mechanism and is not our general form for access, correction, deletion, or portability requests.

We may need to verify your identity before completing a request.

Verification may involve confirming:

  • your email address;
  • your customer account;
  • an order number;
  • your billing or shipping address;
  • previous interactions with us; or
  • other information reasonably necessary to protect your account and personal information.

We will request only information reasonably necessary to verify and process the request.


41. Authorized Agents

Where permitted by applicable law, an authorized agent may submit a privacy request on your behalf.

We may require:

  • proof that you authorized the agent;
  • verification of the agent’s identity;
  • verification of your identity; and
  • direct confirmation that you authorized the request.

We may deny an agent request where the required authorization or verification cannot be established.


42. Privacy Request Appeals

If we deny or partially deny a privacy request, you may appeal our decision by replying to our response or emailing:

info@schwartz-vonhalen.com

Please use the subject line:

Privacy Appeal

Your appeal should explain why you believe the decision should be reconsidered.

We will review and respond to the appeal within the period required by applicable law.


43. Non-Discrimination

We will not unlawfully discriminate against you for exercising a privacy right.

We will not unlawfully:

  • deny goods or services;
  • charge different prices or rates;
  • provide a different level or quality of service; or
  • retaliate against you

because you exercised a privacy right.

However, exercising a right may affect our ability to provide a service when the personal information is reasonably necessary for that service.

Participation in a voluntary loyalty, referral, or promotional program may involve different prices, discounts, or benefits as described in the applicable program terms and Notice of Financial Incentive.


44. Automated Decision-Making

Shopify, payment providers, advertising providers, and fraud-prevention providers may use automated systems to analyze transactions, Website activity, customer segments, advertising audiences, and fraud-risk signals.

Our team normally reviews relevant fraud alerts before making a final decision to cancel or reject an order.

You may contact us if you believe that an order or privacy request was incorrectly affected by an automated assessment.

We do not knowingly use solely automated decisions to produce legal or similarly significant effects except where permitted by applicable law.


45. Third-Party Websites and Services

Our Website may contain links to websites, applications, payment services, social-media platforms, review providers, or other services operated by third parties.

Those third parties have their own privacy policies and practices.

We are not responsible for the privacy, security, availability, or content practices of independently operated third-party services.

We encourage you to review the relevant third-party privacy policy before providing personal information.


46. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • our business practices;
  • service providers;
  • technology;
  • Website features;
  • privacy choices;
  • legal requirements; or
  • regulatory guidance.

The updated version will be posted on this page with a revised “Last updated” date.

Where required by law, we will provide additional notice of material changes.


47. Contact Us

For questions about this Privacy Policy, our privacy practices, or your privacy rights, contact:

SVH Gloves Inc.
19747 US-59 N, Suite 210
Humble, Texas 77338
United States

Email: info@schwartz-vonhalen.com

Privacy requests should be submitted by email using the subject line “Privacy Request.”